Sales Policies and General Information
Shipping
Orders will be shipped within 1 week of receipt of your order. All items are shipped by First Class U.S. Mail unless arrangements are made otherwise. This can be done by comments in your order or you can contact us at customerservice@calnaga.com. Our shipping and Handling fees cover the necessary packaging, postage, and time to get the typical resin part order out. If your order is unusually large or you have specified a shipment method other than First Class U.S. Mail, we will inform you of changes in cost or timing of your delivery via the contact information you have provided.
If you order an unusually large number of the same part, your order may be delayed to produce parts not currently available from stock. Calnaga Castings keeps a reasonable inventory of items in the product line based on popularity. Remember, your parts are made as if we used them ourselves, and that can take some time. We'll let you know if there will be significant delays in your shipment. We understand that delays are to be avoided; Steve doesn't like his projects stalled out waiting for parts, either.
Returns
In the rare case that you receive a part with a quality defect, please return it to Calnaga Castings with a written description of the problem. We'll send you another part free of charge.
What You Get and What You Don’t
Calnaga Castings provides scale model car parts for your hobby enjoyment. No claim is made to the fitness of use of these parts for anything except approximate representations of car parts in scale. They are supplied as urethane resin castings; no other finish or material is supplied, except where specifically stated, as in the case of brass axle housings. They are not painted nor assembled in any fashion. Parts are typically supplied in white resin, but are occasionally produced in black resin if that is an appropriate color for the subject. Our products are sold to the consumer for a non-commercial, one-time use only.
Quality
Calnaga Castings are made in low quantities with high quality. They are cast with high quality resin using techniques that yield crisp, detailed, void-free castings. Gates and vents have been removed along with major flash from the casting process. They may require minor cleanup of flash or flat sanding as would be expected for any high quality aftermarket resin casting. These parts are made as if we are using them ourselves. If they are not good enough for one of Steve’s models, they won’t be shipped.
Painting and Finishing
Most modelers choose to paint their parts. We recommend primer-painting our castings with a good hobby-quality primer such as Tamiya Fine White Primer or Testors Grey Primer. Full scale automotive spray primers such as those offered under the Plasticoat or Duplicolor brand names are effective, but the larger pigment grains may diminish some part detail. Color-coat your parts with hobby quality enamel, acrylic, or lacquers by brush, spray, or air-brushing. You will see Steve's color recommendations in many of the product descriptions. Check out our Gallery page for examples of Calnaga Castings painted and assembled into award-winning models.
Assembly
Resin parts are effectively assembled with other resin, styrene, or metal parts using cyano-acrylate ("CA" or "superglue"). For more assembly time, 5 minute epoxy is recommended. Water-based or white glues such as Micro Scale Crystal Clear are recommended where temporary assembly is needed for mockup or fitting purposes. Please follow all manufactures' safety precautions when using paints and adhesives.
Product and Price Changes
Calnaga Castings reserves the right to make changes in product specifications and prices without prior notice.
March 1, 2019
